If a rapid! PayCard cardholder notices an unusual transaction/a purchase they did not make on their card, please have them contact Cardholder Services immediately to file a dispute.
- Cardholder Services (888)-727-4314, located on the back of the card.
- Cardholder Services will verify their identity by asking a few security questions. Once verified the cardholder can ask to file a dispute for the transaction they did not authorize.
- Cardholder Services will confirm with the cardholder recent transaction history that occurred before and after the transaction being disputed.
- Cardholder Service will then inform the cardholder of the dispute process, this includes:
1. Length of time for the physical dispute form to arrive in the mail to the address verified, and length of time for the cardholder to fill out the dispute form and fax back. (Dispute form attached.)
2. Length of time to receive a temporary credit after dispute forms have been received. If the dispute form is not received within 10 business days of the date included on the letterhead temporary credit will not be issued at that time, and the investigation will continue.
3. Final decision made to close the dispute and grant the temporary credit as a full-time credit to the account or the dispute will not be found in favor of the cardholder.
