Alex, Our online Benefits counselor. 

When it comes to choosing health plans, everyone has different priorities, such as weekly contributions, choice of in-network providers, and cost of care. Alex is our interactive benefits counselor who will explain your benefits in easy-to-understand language.

Alex can provide details and answer questions about the following benefits: medical, detail, vision, health savings account (HSA), Healthcare FSA, and Dependent Day Care FSA. Go to the homepage and click the link to Alex.

• You own your own account, not your employer: ✔HSA ✗FSA
• Contributions you make to your account are pre-tax deductions:  ✔HSA ✔FSA
• The money in your account stays with you, no matter what: ✔HSA ✗FSA
• The account can be good for long-term savings: ✔HSA ✗FSA
• You can invest the money for potential tax-free growth: ✔HSA ✗FSA
• You can spend the money tax free on qualified medical expenses: ✔HSA ✔FSA
• If you lose your job, the money can cover your COBRA cost: ✔HSA ✗FSA
• The account Covers your qualifies medical cost in retirement: ✔HSA ✗FSA

• https://mingle-portal.inforcloudsuite.com/UNITEDTEXAS_PRD
  
  • Click on: Employee Quick Links (life Events, Edit Profi...), then select "My Benefits" on the left.

• Cards are typically mailed to your address on file within 10-15 business days once your enrollment is sent to BCI. (Enrollment files are sent once a week to BCI.)
• If you need a copy of your card sooner, please send an email to: totalbenefits@unitedtexas.com and we can send you a copy. Please make sure to include your full name and TM #.

• You can create an account and get your card through the BC Idaho website: https://members.bcidaho.com/
• You can also use the below link to download the carrier app and request a card be mailed to you. You will be able to get your ID card right from your phone. 
• https://unitedfamilybenefits.com/mobile-carrier-apps

• Cards are typically mailed to your address on file within 10-15 business days once your enrollment is sent to Delta Dental. (Enrollment files are sent once a week to Delta Dental.)
• If you need a copy of your card sooner, please send me an email to totalbenefits@unitedtexas.com and we can send you a copy. Please make sure to include your full name and TM #.

• You can create an account and get your card through the Delta Dental website: https://deltadentalid.com
• You can also use the below link to download the carrier app and request a card be mailed to you. You will be able to get your ID card right from your phone. 
• https://unitedfamilybenefits.com/mobile-carrier-apps

• VSP vision does not issue a physical ID card. 
• Your ID number is your social security number. 
• You can find vision info here: VSP (Vision Services Plan) www.vsp.com ph. (800) 877-7195.
• You can also call VSP and they will be happy to assist you in finding a doctor.

• Please contact the USM help desk at 806-791-8181 or support@unitedtexas.com

• https://sites.google.com/unitedtexas.com/accesshome/multi-factor-authentication
  
  

• Please visit our website for instructions. 

• Log into your account: https://mingle-portal.inforcloudsuite.com/UNITEDTEXAS_PRD
  
  • Click Employee Quick Links (life Events, Edit Profi...
  • Life Events
  • "Add Life Event"
    • You are also able to upload your verification documents if needed.

• Change in employment status, such as part-time to full-time (will have 31 days to enroll)
• Birth/adoption of a child
• Marriage
• Divorce/legal separation
• Gain/loss of other coverage for you or a dependent
• Beginning/end of domestic partnership relationship
• Death of a spouse, domestic partner, or dependent
• You or a covered dependent becomes eligible for Medicare or Medicaid

Qualifying documentation will need to be sent to totalbenefits@unitedtexas.com to finalize your life event. (ex, marriage certificate, death certificate, birth certificate documentation that includes the last day covered, gain of coverage documentation that includes the first day covered, etc.)

• https://unitedfamilybenefits.com/benefit-basics
  • (Scroll to the bottom of the page, "Key Contacts")

• With Transcarent Surgery Care, Blue Cross of Idaho medical plan participants save money, while receiving high-quality care and concierge support, resulting in fewer complications, better outcomes, and quicker recoveries for certain non-emergency surgeries.
• For associates and dependents enrolled in a Blue Cross of Idaho medical plan and undergoing certain bariatric or musculoskeletal surgical procedures (see guidebook), Transcarent is a "required use" program for high-quality, clinically appropriate care. Participants will pay $0 out of pocket (HSA participants must meet deductible before costs are waived) and receive expert guidance and end-to-end support throughout surgery and recovery. 
• Please see the 2025 Benefit Guidebook for additional details.
  • Tanscarent Phone: 888-387-3912
  • http://www.transcarent.com/surgery-care
  • Email: surgerycare@transcarent.com
    
    

Benefits Eligibility for Part-time Team Members

• Under the Affordable Care Act (ACA), employers must offer Team Members the opportunity to enroll in benefits if they meet certain qualifications. In most cases, hourly Team Members must work 20 or so more hours per week to be eligible for The United Family benefits.
• To determine eligibility for benefits, you can track your hours throughout the measurement period by looking at the hours reported on your payroll checks. You may also email the Benefits team at totalbenefits@unitedtexas.com for help with tracking your hours. To calculate your average hours per week, add up the number of hours you worked each week, then divide that number by the number of weeks in the measurement period.

New Hire Initial Measurement Period for Part-Time Team Members (IMP)

• For part-time new hires, an Initial Measurement Period (IMP) applies. After 17 weeks from a Team Member's hire date, the average hours worked is calculated. if the average hours worked is 30 or more during the IMP, a new hire is eligible for benefits from the first of the sixth month of employment through the end of the plan year (December 31). If enrolled during the designated enrollment period. 

Standard Measurement Period (SMP)

• The United Family evaluates hours worked to determine benefits eligibility on an annual basis. Our Standard Measurement Period (SMP) begins on or about October 1 of the prior year and ends on or about September 30 of the current year. The SMP applies to all hourly Team Members. Hours worked include paid vacation or paid time off (PTO) taken plus credited hours for certain approved leave of absence. If the average hours worked is 30 or more during the SMP, you are eligible for benefits through the following plan year (January 1-December 31) if you enroll during your designated enrollment period.