Still have questions?

We have answers!

Contact Us Today

Please email all Benefits and Enrollment questions to totalbenefits@unitedtexas.com and email all Payroll questions to payroll@unitedtexas.com.To speak to a Benefits or Payroll Specialist, call our Store Support Center at (806) 791-0220 or toll free at (888) 791-0220.

Frequently Asked Questions

When is annual enrollment?

Where do I go to complete annual enrollment?

What is an active annual enrollment?

Why is annual enrollment an active enrollment?

How do I know what medical plan to pick?

What is the difference between an FSA and an HSA?

Are there options for phone or video consultations with a doctor on any of the plans?

Where can I view my current/future benefits that I am enrolled in?

Where do I get my Blue Cross of Idaho Medical ID Card if I'm a new hire or newly eligible?

If I am an existing policyholder, where do I get my Blue Cross of Idaho Medical ID Card?

Where do I get my Delta Dental ID Card if I'm a new hire or newly eligible?

If I am an existing policyholder, where do I get my Delta Dental ID Card?

Where is my VSP Vision ID Card?

I am having problems logging into my GHR Benefits account.

How do I set up the MFA (multi-factor authenticator) so that I can log into GHR?

How do I enroll online if I am a new hire or newly eligible?

How do I create a life event?

What is considered a qualifying life event?

Where can I find carrier benefits contact information?

What is Transcarent?

What is the hours requirement for part-time team members to be eligible for benefits?

Download Our Benefits Guidebook!

We're making benefits easy. Take a look at the United Family Guidebook on how to get started, step-by-step instructions, and FAQs.