Benefit Basics
Health + Well-Being
Additional Benefits
Financial Well-Being
Payroll + Taxes
Employee Self Service
Payroll
Learn more about rapid! PayCard and Doculivery.
Payroll Tools
Procedures For Reporting Fraud
If a rapid! PayCard cardholder notices an unusual transaction/a purchase they did not make on their card, please have them contact Cardholder Services immediately to file a dispute.
- Cardholder Services (888)-727-4314, located on the back of the card.
- Cardholder Services will verify their identity by asking a few security questions. Once verified the cardholder can ask to file a dispute for the transaction they did not authorize.
- Cardholder Services will confirm with the cardholder recent transaction history that occurred before and after the transaction being disputed.
- Cardholder Service will then inform the cardholder of the dispute process, this includes:
1. Length of time for the physical dispute form to arrive in the mail to the address verified, and length of time for the cardholder to fill out the dispute form and fax back. (Dispute form attached.)
2. Length of time to receive a temporary credit after dispute forms have been received. If the dispute form is not received within 10 business days of the date included on the letterhead temporary credit will not be issued at that time, and the investigation will continue.
3. Final decision made to close the dispute and grant the temporary credit as a full-time credit to the account or the dispute will not be found in favor of the cardholder.
What Is It?
Doculivery is our electronic pay stub/W-2 partner. In addition to your Form W-2, your pay stubs are also available through Doculivery.
Click here for a guide with step-by-step instructions on how to log in and access your electronic documents.
2024 W-4: Use this form to change federal and state tax withholding
How Do I Get My Form Online?
The only way to get your Form W-2 online is by logging into your Doculivery user account and opting in. Doculivery Access and W2 Retrieval.
Note: If you previously elected to receive your Form W-2 online, no action is required.
Can I Have My Form W-2 E-Mailed To Me?
No, Form W-2s will not be sent electronically. The form can only be accessed through your Doculivery user account.
What If I No Longer Work For The United Family?
Even if you are no longer actively working, you can still opt in to receive your 2023 Form W-2 online. Click here for the instruction guide.
Helpful Links
Looking for more information? Find it here!
Download Our Benefits Guidebook!
We're making benefits easy. Take a look at the United Family Guidebook on how to get started, step-by-step instructions, and FAQs.